REFUND POLICY

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

 

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Personal hygiene products including the Reusable Swab is completely exempt from being returned.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

 

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned and refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@naked-company.com

 

Shipping items

In order to return an order, you must contact us first to obtain a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to our Prague office, the Czech Republic. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

 

Late or missing refunds (if applicable)

There is often some processing time before a refund is credited to your bank account. If you haven’t received a refund yet, first check your bank account. Then contact your credit card company.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@naked-company.com.

 

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on July 11, 2019